Platform Services Terms

1. Scope and Applicability

These Platform Services Terms govern the use of communication, social, deal-discovery and document-storage services made available on the Haubot platform separately from listing, buying, selling and auction activity.

These Terms apply to all business users who use any of the following Haubot platform services:

• Messenger — direct messages, listing inquiries, group chats, Saved Messages, attachments, voice notes;
• Voice calls between users — both the non-recorded mode and SecureCall (the recorded mode);
• Network — posts, stories, polls, follow relationships and the activity feed;
• Trade Hub — inquiries to providers and responses;
• Trade Circles — private listing-visibility groups, including follower-based and by-request access modes;
• UnitVault — document snapshots, disclosure records and verification artefacts associated with listings;
• notifications and in-app messages relating to any of the above.

These Terms apply together with the Haubot general platform terms, the Privacy Policy, the Cookie Policy, the Marketplace Listing Terms, the Buyer Terms, the applicable auction terms, any optional service terms and any other service-specific terms displayed on the platform.

2. B2B Nature of the Platform

Haubot is a business-to-business platform. The platform services covered by these Terms are made available only to business users acting in the course of business, trade or professional activity.

Private individuals acting as consumers are not permitted to use Messenger, voice calls, SecureCall, Network, Trade Hub, Trade Circles or UnitVault as consumers, unless Haubot expressly allows a specific use case in writing.

By using any of these platform services, each user confirms that it is acting as a professional business user and not as a consumer.

3. Role of Haubot

Haubot operates an online B2B platform and provides digital tools that enable business users to communicate, share content, discover counterparties and store documents in connection with equipment trading.

Unless expressly stated otherwise in a separate written agreement or in service-specific terms displayed on the platform, Haubot does not act as:

• a party to any conversation, inquiry, post, poll, recording or document shared between users;
• an editor, fact-checker or publisher of user-generated content;
• an inspector, valuer, broker, agent, escrow agent, payment processor or guarantor;
• a legal, tax, regulatory, customs or compliance adviser to any user;
• a recording or transcription service operating on behalf of either party to a call.

Haubot provides the platform tools. Each user is responsible for its own conduct, communications and content.

4. Relationship to Other Terms

These Platform Services Terms supplement the Haubot general Terms of Service and operate alongside the other Supplemental Policies referenced in the Terms of Service.

Where a matter is specifically governed by another Supplemental Policy — for example, listing creation under the Marketplace Listing Terms, bidder conduct under the auction terms, or buyer obligations under the Buyer Terms — that other policy prevails for the specific matter it governs.

Where a user accesses an optional paid service (such as financing, logistics, Haubot Inspect or SecureTrade), separate service-specific terms displayed on the platform at the point of activation also apply.

5. Messenger

Messenger is the in-platform chat tool that enables business users to exchange messages, attachments and voice notes with other business users. Messenger supports the following conversation types:

• direct messages between two business users;
• listing inquiries — chats anchored to a specific listing;
• group chats with multiple business users;
• the user's personal Saved Messages thread (visible only to the user).

Use of Messenger. Messenger is intended for professional business communication relating to equipment trading, listings, inquiries, transactions and platform activity. Users must:

• conduct communications in a professional, lawful and respectful manner;
• refrain from sending spam, unsolicited promotional material, mass marketing campaigns or content unrelated to the equipment trading purpose of the platform;
• refrain from soliciting transactions outside the platform, sharing contact details for the purpose of circumventing the Marketplace, or otherwise attempting to bypass platform fees, processes or protections;
• refrain from sending harassing, threatening, defamatory, discriminatory, sexually explicit or otherwise objectionable content;
• refrain from sharing malware, malicious links, fraudulent attachments, phishing material or any content designed to compromise the security of other users or the platform.

Attachments. Messenger supports image, video, audio and document attachments up to the per-file size limit displayed on the platform. Users are solely responsible for the content of each attachment and warrant that they have the right to share it with the recipients of the chat.

Forwarded messages. Forwarding a message preserves attribution of the original author. Users must not strip, alter or misrepresent forwarded-author attribution.

Blocking. Each user may block any other user from sending the user direct messages or generating notifications about that user. The block is one-directional and applies to direct messaging and notification noise only; group chats in which both users participate are not affected. Blocking does not delete past chat history.

Who can see a chat. Messages are visible only to the active participants of the chat at the time the message is delivered, plus any Haubot support agent who has explicitly joined the chat at the user's request or in response to a reported issue. A platform administrator who joins a chat is visible in the chat header and a system notice appears in the thread; there is no silent observation.

Retention. Messages and attachments remain accessible to chat participants for as long as the chat is active in their inbox, subject to deletion by the author within the applicable deletion window, removal under these Terms or applicable law, and the retention periods set out in the Privacy Policy.

6. Voice Calls (Non-Recorded)

Voice calls are one-to-one audio calls between two business users within an existing direct-message chat. The non-recorded mode (also referred to as "Voice call" in the user interface) is designed for ephemeral conversation.

For a non-recorded voice call:

• no audio recording is created or stored by Haubot;
• Haubot retains only call lifecycle metadata (such as start time, end time, caller, callee and end reason) for the purposes of platform operation, fraud prevention and dispute support;
• audio is transmitted over encrypted transport between the participants;
• a platform administrator cannot join or monitor an active voice call.

Users must not use third-party tools, screen recorders, system-level audio capture, additional devices or any other means to record the contents of a non-recorded voice call without obtaining the express, informed consent of every participant in advance of the call. Where such consent is obtained, the recording user remains solely responsible for compliance with all applicable laws on the recording of voice communications.

7. SecureCall (Recorded Voice Calls)

SecureCall is the recorded voice-call mode offered within Messenger. SecureCall produces an audio recording of the call that is stored on Haubot's servers and made available to both call participants on equal terms.

7.1 Consent. A SecureCall may be started only after both participants have given explicit, informed consent to the recording:

• the caller is shown a consent disclosure when selecting the "Secure call (recorded)" option and must affirmatively confirm to initiate the call;
• the callee is shown the same disclosure on the incoming-call popup, identifying the call as a SecureCall, and provides consent by accepting the call;
• declining the incoming call, or hanging up before accepting, withdraws consent and prevents the recording from being created.

The recording is created only after both participants give explicit consent to the recording of that call. Haubot may process the recording and related metadata on the applicable legal bases described in the Privacy Policy, including consent, performance of the platform contract, legitimate interests in fraud prevention and dispute support, and compliance with legal obligations where applicable.

7.2 Equal platform access to SecureCall recordings. The recording of a SecureCall is mirrored to both participants. Each participant has equal access to the recording within the Calls tab of the conversation's info panel, and may stream it and download a copy via short-lived signed URLs generated by Haubot.

A SecureCall recording is a platform-held communication record made available to both participants on equal platform-access terms. These Terms do not transfer intellectual property rights, confidentiality rights or data-protection rights from either participant to the other. Requests to remove a recording are handled under clause 7.5 below.

7.3 Immutability. SecureCall recordings are stored as immutable artefacts:

• the recording cannot be edited, trimmed, spliced or re-encoded on the platform;
• neither participant can delete the recording through the user interface;
• platform-level deletion occurs only on the grounds set out in clause 7.5 below.

A "Recording" status indicator is displayed for the duration of the SecureCall on the call popup, so each participant has continuous visible confirmation that the call is being recorded.

7.4 Retention. SecureCall recordings are retained for the period specified in the Privacy Policy or in the retention settings displayed on the platform, unless a longer retention period is required for dispute resolution, fraud prevention, legal compliance or the establishment, exercise or defence of legal claims.

Account closure or soft-deletion of one participant does not, by itself, delete recordings held in conversations in which that participant took part. The account-removal and dispute-resolution procedures set out in the Privacy Policy and the general Terms of Service apply.

7.5 Removal of a SecureCall recording. A SecureCall recording may be removed only on the following grounds:

• platform-level failure during upload or processing of the recording (status surfaced as "Failed" in the Calls tab);
• a binding order of a competent court or supervisory authority requiring deletion;
• a determination by Haubot, in its reasonable discretion, that the recording was produced in violation of these Terms (for example, where the call was set up by impersonation or fraud);
• a valid request under Article 17 GDPR (right to erasure) by a data subject, where (i) no overriding legitimate interest of the other participant prevails after a balancing test, (ii) the recording is not required to be retained for compliance with a legal obligation, and (iii) the recording is not necessary for the establishment, exercise or defence of legal claims.

Where Haubot removes a SecureCall recording on any of the above grounds, the removal applies to all copies held on the platform. A user may not unilaterally instruct Haubot to remove only their counterparty's copy of a recording.

7.6 Prohibited uses of SecureCall. Users must not use SecureCall to:

• obtain audio of another person for the purpose of harassment, intimidation, blackmail, extortion, defamation or doxxing;
• impersonate any natural person or legal entity, including the company a user purports to represent;
• induce a counterparty into a SecureCall under false pretences as to its purpose, scope or content;
• record any communication that the user is prohibited from recording under applicable law, professional rules or contractual restrictions;
• disclose, redistribute or publish a SecureCall recording outside the platform in a manner that breaches confidentiality, data-protection or other obligations owed to the counterparty.

7.7 External sharing. Each participant may download a copy of a SecureCall recording from their own Calls tab. Streaming URLs generated by the platform are short-lived, scoped to the requesting user and not suitable for sharing with third parties. A participant who chooses to download and share a SecureCall recording outside the platform is solely responsible for that further use, including compliance with confidentiality, data-protection and contractual obligations owed to the counterparty.

7.8 Lawful interception and disclosure. Where Haubot is legally compelled to disclose a SecureCall recording — for example, in response to a binding order from a competent court or supervisory authority — Haubot will comply with the order, and will notify the affected users where permitted to do so by applicable law.

8. Network — Posts, Stories, Polls and Follow

Network is the in-platform social feed that enables business users to publish posts, stories and polls, follow other business users, and view a personalised activity feed.

Visibility. Content published on Network is, by default, visible to other business users of the platform in accordance with the audience setting selected at publication. Some content (for example, a public post) may also be visible to non-authenticated visitors of the public marketplace.

User Content. Each user is responsible for the content it publishes on Network and warrants that:

• the user holds all necessary rights, including intellectual property rights, to publish the content on the platform;
• the content does not infringe any third-party right, including copyright, trademark, image rights, personality rights or privacy rights;
• the content is not defamatory, misleading, fraudulent, harassing, discriminatory, sexually explicit, violent, hateful or otherwise unlawful;
• the content complies with applicable law, including data-protection, consumer-protection, advertising, sanctions and trade-control law.

Polls. Polls must be operated for legitimate professional purposes — for example, market sounding, industry sentiment or pricing reference points. Polls must not be used to gather personal data outside the scope of the user's lawful business activity, to mislead participants as to the identity or purpose of the poll, or to manipulate market prices.

Follow relationships. The follow relationship is a one-directional indication of interest and does not, by itself, create any legal relationship, agency, partnership, employment or fiduciary duty between the users.

Licence to Haubot for Network content. Each user grants Haubot a non-exclusive, royalty-free, worldwide, sublicensable licence to host, display, distribute, reformat and otherwise process content published on Network as necessary for the operation, promotion and improvement of the Network feature and the platform. The licence remains in effect for as long as the content is published on the platform and survives account closure for content that other users have already interacted with, to the extent necessary to preserve the integrity of the activity feed.

9. Trade Hub — Inquiries and Responses

Trade Hub is a discovery and inquiry tool that enables business users to post requests for equipment, services or capabilities, and to respond to requests posted by other business users.

Nature of Trade Hub activity. Posting an inquiry on Trade Hub, or responding to an inquiry, is a discovery and pre-contractual activity. Unless expressly stated otherwise on the relevant page, an inquiry or a response does not, by itself, constitute:

• a binding offer to sell or to buy;
• a firm price quotation;
• a representation that the equipment, service or capability described is available or fit for any particular purpose;
• a contractual commitment between the inquiring user and the responding user.

Users intending to enter into a binding transaction following a Trade Hub exchange must do so through a separate contract, listing or auction process governed by the relevant Supplemental Policy.

Accuracy. Users must describe inquiries and responses accurately. Misleading, fraudulent or bait-and-switch inquiries or responses are a material breach of these Terms.

10. Trade Circles

A Trade Circle is a user-created private group that controls who can see specific listings of the circle's creator (and, in some configurations, of its members).

Access modes. Trade Circles support multiple access modes, including but not limited to:

• follower-based access, in which followers of the circle creator are admitted automatically;
• by-request access, in which prospective members must submit a request that the circle creator may approve or decline;
• any other access mode made available by the platform at the time of use.

Responsibilities of the circle creator. The creator of a Trade Circle is responsible for:

• selecting an appropriate access mode for the intended use of the circle;
• approving, declining or removing members in accordance with applicable law (including non-discrimination, competition and data-protection law);
• ensuring that any listings whose visibility is restricted to the circle comply with the Marketplace Listing Terms and applicable auction terms;
• not using the circle to coordinate anti-competitive conduct, price-fixing, market-sharing or other unlawful collusion between members.

Member obligations. Members of a Trade Circle must not redistribute, copy, scrape, screenshot for external publication or otherwise share outside the circle any listing, document or communication made visible to them through the circle, except as permitted by the circle creator or by separate written agreement.

11. UnitVault — Document Snapshots and Disclosure Records

UnitVault is a document-snapshot and disclosure-record service associated with listings. UnitVault enables a seller or other authorised user to capture and store a tamper-evident record of documents and disclosures relating to a specific unit of equipment.

Accuracy and authenticity. The user who uploads or captures a document into UnitVault warrants that:

• the document is genuine and not falsified, materially altered or fraudulent;
• the user has the right to share the document with the parties to whom it is made visible;
• the document does not infringe third-party rights or contain unlawful content.

Snapshot immutability. Once captured, an UnitVault snapshot is stored as an immutable record. The original uploader cannot subsequently edit or replace the snapshot. A new version may be added as a separate snapshot, with the previous snapshot retained as part of the disclosure history.

No verification by Haubot. Unless expressly stated otherwise on the relevant page, Haubot does not verify the substantive accuracy of documents uploaded to UnitVault. The cryptographic snapshot mechanism evidences that a particular document was uploaded at a particular time by a particular user; it does not certify that the contents of the document are true, complete or current.

Use of disclosure records. Buyers and other authorised users may rely on UnitVault disclosure records as part of their own due diligence. Such reliance does not transfer responsibility for the accuracy of the underlying documents from the uploader to Haubot.

12. Optional Services

Optional services made available on the platform — including but not limited to financing, logistics, Haubot Inspect, SecureTrade, documentation support and other services activated by separate request — are governed by service-specific terms displayed on the platform at the time of activation.

These Platform Services Terms do not, by themselves, constitute a contract for the provision of any optional paid service. Activation of an optional service requires an additional, explicit step by the user and is subject to the applicable service-specific terms.

13. Acceptable Use Across All Platform Services

In addition to any service-specific obligations set out above, the following acceptable-use rules apply to all platform services covered by these Terms. Users must not:

• use the platform services in violation of any applicable law, regulation, sanction, trade-control measure, court order or supervisory authority direction;
• impersonate another natural person or legal entity, or misrepresent the user's affiliation with any person or entity;
• harvest, scrape, mass-download or otherwise extract data from the platform in a manner that exceeds the user's contractual entitlement or that imposes a disproportionate load on platform infrastructure;
• use the platform services to train artificial-intelligence or machine-learning models without Haubot's prior written consent, where the training would require access to other users' content beyond ordinary platform use;
• interfere with the platform's security, integrity or availability, including by introducing malware, exploiting vulnerabilities, bypassing access controls or circumventing rate limits;
• use the platform services to coordinate anti-competitive conduct, including price-fixing, market-sharing, bid-rigging, group boycotts or unlawful exchange of competitively sensitive information.

14. User Content and Licence to Haubot

Content submitted, uploaded or transmitted by a user through the platform services — including messages, attachments, voice notes, SecureCall recordings, posts, stories, polls, inquiries, responses, snapshots and other user content — remains the property of the user that submitted it, subject to the licences expressly granted in these Terms and in any other Supplemental Policy.

Each user grants Haubot the licence necessary to host, store, transmit, display, index, reformat and otherwise process such content as required to operate the platform services, deliver the content to the intended recipients and counterparties, generate the corresponding functionality (such as search, the media library, the Calls tab, the disclosure history and the activity feed), and comply with applicable law.

The licence is non-exclusive, royalty-free and sublicensable only to the extent necessary to operate the platform services. The licence does not transfer ownership of the content to Haubot. Haubot does not use user content for advertising and does not sell user content to third parties.

Representations, warranties and indemnification. User Content submitted, uploaded, posted, transmitted or recorded through any of the platform services covered by these Terms — including but not limited to Messenger attachments, voice notes, SecureCall recordings, Network posts, Network stories, Network polls, Trade Hub inquiries, Trade Hub responses, Trade Circle content and UnitVault snapshots — is subject to the User Content representations, warranties, intellectual property rules and indemnification obligations set out in the Haubot Terms of Service. Without limiting those provisions, each user warrants that the user holds all necessary rights to the content, that the content does not infringe any third-party intellectual property, brand-marking, watermark, publicity or privacy right, and that the user is solely liable for, and will indemnify Haubot against, any third-party claim arising from the content.

15. Reporting, Moderation and Enforcement

Each user may report content, conduct or recordings that the user believes violate these Terms, applicable law or third-party rights, using the reporting tools made available on the platform or by contacting Haubot support.

Automated and manual detection. Haubot may use automated and manual tools to detect malware, spam, fraud, abuse, sanctions and dual-use trade-control indicators, or violations of these Terms. Such tools may operate on messages, attachments, voice notes, SecureCall recordings, posts, polls, inquiries, snapshots and other user content for the purposes of platform safety, security and legal compliance. Haubot does not process user content for advertising and does not use user content to train third-party artificial-intelligence models.

Haubot's moderation powers. Haubot does not pre-screen all user-generated content but reserves the right (without being obliged) to monitor, review, edit, crop, remove, hide, restrict access to or refuse to display any content at any time, including:

• content that, in Haubot's reasonable discretion, violates these Terms or applicable law;
• content reported by a user or a third party with a colourable claim of right;
• content subject to a binding order of a competent court or supervisory authority.

Enforcement measures. Haubot may apply one or more of the following enforcement measures in response to a material or repeated breach of these Terms:

• issue a warning to the user;
• remove or restrict access to specific content;
• temporarily or permanently suspend the user's access to a specific platform service;
• temporarily or permanently suspend the user's account;
• report the matter to law enforcement, supervisory authorities or relevant third parties.

16. Notifications and Electronic Communications

Haubot may send notifications relating to the platform services through in-app messages, email, push notifications and other electronic channels, in accordance with the user's notification preferences and with the general Terms of Service.

Certain transactional and security notifications form part of the platform services and cannot be opted out of while the user maintains an active account.

17. Personal Data Processing

Haubot processes personal data in connection with the platform services in accordance with the Privacy Policy. Categories of personal data processed in connection with these services include, without limitation:

• communication data: messages, attachments, voice notes, call lifecycle metadata and SecureCall recordings;
• social-feed data: posts, stories, polls, follow relationships and engagement signals;
• inquiry data: Trade Hub inquiries and responses;
• access-control data: Trade Circle membership, requests and approvals;
• document data: UnitVault snapshots, disclosure records and verification artefacts.

The legal bases, retention periods and data-subject rights applicable to each category are set out in the Privacy Policy.

18. Modifications

Haubot may modify these Platform Services Terms from time to time to reflect changes in the platform services, applicable law or operational practice. The effective date and version number of each iteration are displayed at the top of this page.

Where a modification materially affects a user's rights or obligations, Haubot will provide reasonable advance notice through the platform, by email, or by both. Continued use of the affected platform services after the effective date of the modification constitutes the user's acceptance of the modified Terms.

19. Severability, Governing Law and Disputes

If any provision of these Platform Services Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be construed, modified or severed to the minimum extent necessary to make the remaining provisions enforceable.

These Platform Services Terms are governed by the laws of the Netherlands, without regard to its conflict-of-laws principles. Disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands, unless mandatory applicable law provides otherwise.