Selling FAQ

The questions sellers ask most often. For the full seller workflow, see First steps as a seller.

What does Haubot charge sellers?

Listing and managing your inventory on Haubot is free:

• Posting any number of listings — free.
• Building a business profile and getting verified — free.
• Receiving messages from buyers — free.
• Posting in TradeHub or responding to inquiries — free.
• Building TradeCircles, controlling visibility, gating documents — free.

Fees apply only when you transact through specific services:

• SecureTrade — small percentage of transaction value, paid out of escrowed funds.
• Haubot Managed Auctions — success fee on hammer (no fee if the auction doesn't sell).
• Seller Managed Auctions — no Haubot fee.
• Featured listing slots and enhanced visibility tiers — optional, priced upfront.

You'll always see the fee before committing.

Why is my listing still on moderation?

Moderation usually clears within a few business hours. If it's taking longer, common reasons:

• Submitted outside business hours. The team reviews during working hours across multiple timezones — submissions late on Friday in EU may not clear until Monday morning.
• First listing. First-time sellers get a slightly more thorough review.
• High-value or cross-border-sensitive asset. Aircraft, vessels, dual-use components and high-value industrial machinery get a careful sanctions and export-control review.
• Missing parameters or unclear description. The moderator may send the listing back to draft with a note rather than approving as-is.

Check your notifications and the listing's status indicator. If a moderator has left a note, the fix is in the note. See Listing statuses and lifecycle.

Why was my listing rejected?

Outright rejection (rather than "back to draft") is rare and happens only for serious issues:

• Sanctions concern. Origin, destination or asset type triggers export-control rules that Haubot can't host.
• Fraudulent or stolen content. Photos or descriptions copied from another listing or seller, or asset details that don't check out against title/registration evidence.
• Policy violation. Content that breaches the Listing Terms — counterfeit items, restricted services, etc.

You'll get a note explaining the specific reason. If you believe the rejection is wrong, you can appeal through support — appeals are reviewed by a different team member.

Who can see my listings?

Depends on the visibility setting you chose when creating the listing:

• PUBLIC — anyone browsing the marketplace.
• TRADECIRCLE — only members of the specific TradeCircles you've linked. See What are TradeCircles.
• PRIVATE — only people you share the direct link with.

You can change visibility on a live listing. Going from PUBLIC to TRADECIRCLE doesn't lose existing buyer conversations — it just hides the listing from public search going forward.

Can I hide my company name from the listing?

Not entirely — every listing is anchored to a verified business profile, and buyers can click through to that profile. But:

• You can set the display name on your business profile to a trading name rather than the legal entity name.
• Your legal name is shown on transaction documents but doesn't have to be the most prominent name on the public profile.
• For genuinely confidential sales, use TRADECIRCLE visibility so only a known group sees the listing at all.

Selling under a pseudonym with no traceable business behind it is not supported. The trust model requires that buyers can verify who they're transacting with.

How do I become "Verified"?

Submit the requested documents during business profile setup — see Setting up your business profile. The Haubot team confirms the legal entity exists, the registration details match, contact information is reachable, and there are no sanctions concerns. Most profiles clear within a few business days. The Verified badge then appears on your profile and on every listing.

Can I sell services, not just equipment?

Yes. Some service categories are first-class — Haubot Inspect-type inspection services, logistics services, financing services, maintenance and repair, refurbishment, training — fit under the Services category in the marketplace. The listing template is slightly different (focus on coverage area, capabilities, certifications) but the same publish-and-respond workflow applies.

Service providers also have their own primary surface in TradeHub — the B2B directory where buyers actively search for verified providers.

What if I have just one piece of equipment to sell?

That works on Haubot. Single-asset sellers and high-volume dealers use the same tools. The setup is the same (account → business profile → listing), and there's no fee just for being a small-volume seller.

If you don't plan to keep an active seller presence after the sale, you can pause or archive the business profile once the deal closes.

Can my staff have separate access to the same business profile?

Yes. A business profile supports multiple linked user accounts — your sales team, your operations team, your finance team can each have their own login while acting on behalf of the same business. Permissions and audit logs track who did what. Manage team access from Dashboard → Business profile → Team.

How do I withdraw a listing after it's been published?

You have several options depending on intent:

• Pause — temporarily remove from search, keep buyer threads intact, can resume any time. Best for "I'll come back to this."
• Archive — end of life, hidden from your active dashboard. The listing record stays in your archive for reference.
• Mark as sold — if the deal closed (on-platform or off-platform). Updates your business profile's sold-listings count.
• Delete — completely removes from the platform. Rarely the right answer — you usually want Pause or Archive instead so the record stays.

See Listing statuses and lifecycle.

What if a buyer wants to take the deal off-platform?

Politely refuse, and explain why. Off-platform deals lose access to SecureTrade, Haubot Inspect coordination, the document audit trail, and the dispute process. If something goes wrong off-platform, Haubot has nothing to look at.

Some buyers genuinely don't know — explain that staying on-platform protects both sides. Sellers who insist on going off-platform are flagged as a risk signal in the platform's internal trust scoring.

Can I export my listings to other platforms?

Listings can be exported from your dashboard as CSV for your own records. There's no automatic syndication to third-party marketplaces — every platform's listing format is different, and we don't pretend to be a generalised aggregator. For partner integrations (specific dealer groups, OEM portals), reach out via the Partner program.